Trying to talk to anyone working for XM Satelite is like talking to people in a bubble...NOTHING gets in period.... ...been doing a quarterly pay for my XM because I really wasn't sure I wanted to keep it. So I goto the web site to pay my bill, and a popup comes up asking to switch to annual subscription and get one month free...ok why not guess I'll keep it and yearly is much cheaper. So I click it and switch to yearly bill, then they do this calculus equation of adding the quarterly and prorating and who knows what else, and after I do the math, I ain't getting my free month. Click on the chat and I can't get it threw their THICK skulls that I want my free month and they aren't giving it to me. Two chats people later and over half an hour of trying to explain this oversight... .. I finally gave up .. ...because at some point $13.85 is just not worth the effort. XM sats business practices are really terrible, I hope them saving there month will be worth the little write up I give to the Better Business Bureau...lol...as long as I can do it in under an hour...I hate working for less then $13 bucks an hour.... ..... ....